Advertised: 7th April 2025

Job Title: Regional Restaurant Operations Manager
Location: The Coffee Hub Group Headquarters, Nadi, Fiji
Reports To: Directors

About The Coffee Hub Group

The Coffee Hub Group is a leading hospitality brand in Fiji, renowned for delivering exceptional coffee experiences and outstanding customer service. With multiple restaurant locations, we are dedicated to providing high-quality food and beverages in a welcoming atmosphere.

Job Summary

The Regional Restaurant Operations Manager is responsible for overseeing all front-of-house restaurant operations across The Coffee Hub Group’s locations. This role ensures that each restaurant delivers a consistent, high-quality customer experience, maintains operational efficiency, and upholds brand standards. The position requires strong leadership, operational expertise, and a passion for hospitality. The Regional Restaurant Operations Manager works closely with the Food Services Director, who leads the culinary operations, to ensure seamless service delivery across all outlets. Each Restaurant Manager reports directly to this role.

Key Responsibilities

• Operations Management: Oversee daily front-of-house operations across multiple restaurant locations, ensuring excellent service, customer satisfaction, and efficiency.
• Team Leadership: Directly manage and mentor Restaurant Managers, providing training, performance feedback, and professional development opportunities.
• Customer Experience: Maintain and enhance service standards to ensure a consistently outstanding guest experience at all outlets.
• Financial Performance: Monitor revenue, costs, and overall financial performance of each restaurant, implementing strategies to maximize profitability.
• Process & Standards Compliance: Develop and enforce operational policies, procedures, and best practices to maintain consistency across locations.
• Facilities Management: Ensure all restaurant facilities are well-maintained, safe, and compliant with health and safety regulations.
• Collaboration with Culinary Operations: Work closely with the Food Services Director to align front-of-house operations with kitchen efficiency, menu execution, and food presentation.
• Marketing & Promotions: Support and implement promotional campaigns and loyalty programs to drive sales and customer engagement.
• Reporting & Communication: Provide regular operational updates and reports to the Directors, highlighting successes, challenges, and recommendations for improvement.

Requirements & Qualifications

• Minimum of 5 years of experience in multi-unit restaurant management, hospitality operations, or a similar leadership role.
• Strong background in front-of-house operations, customer service, and team leadership.
• Experience in financial management, including budgeting, cost control, and revenue optimization.
• Excellent communication and interpersonal skills to engage effectively with teams, customers, and leadership.
• Ability to multitask and manage multiple restaurant locations efficiently.
• Strong problem-solving skills and the ability to make data-driven operational decisions.
• Familiarity with hospitality software systems for reservations, POS, and performance tracking is an advantage.
• Passion for the hospitality industry and a commitment to delivering high-quality guest experiences.

Benefits & Compensation

• Competitive salary based on experience and qualifications.
• Participation in the Annual Bonus Scheme.
• Health Insurance coverage.
• Career growth and professional development opportunities within The Coffee Hub Group.

If you are a dynamic and experienced hospitality professional looking to make a meaningful impact, we invite you to join The Coffee Hub Group and lead our restaurant operations to new heights.

How to Apply:
Interested candidates should submit their CV and a cover letter to ceo@thecoffeehub.com.fj with the subject line: Application – Regional Restaurant Operations Manager.